1. Introduction
Drivon Limited ("we", "us", "our") complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
2. Information We Collect
We collect personal information from you, including:
- Identity & Contact: Name, email address, phone number, and physical address.
- Service Details: Vehicle registration, make/model, pick-up and delivery locations.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website, products, and services (via Cookies).
- Communication Data: A complete history of all emails sent to us or received from us.
3. How We Use Your Information
We collect your personal information in order to:
- Provide accurate vehicle recovery and transport quotes.
- Communicate with you regarding your job status.
- Process secure payments and invoicing.
- Improve our website services and fleet operations through anonymous analytics.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site.
Cookie Categories
- Necessary (Always Active): Essential for the website to function securely. These handle tasks like page navigation, load balancing, and CSRF security tokens. They cannot be disabled.
- Analytics (Optional): These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
- Marketing (Optional): These record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.
Your Options & Consent
Upon your first visit, you are presented with a Cookie Banner allowing you to:
- Accept All: Enables all cookie categories.
- Reject All: Disables Analytics and Marketing cookies. Necessary cookies remain active.
- Customize: Allows you to granularly select which categories you consent to.
You can change your preferences or withdraw consent at any time by clicking the Cookie Settings link located in the website footer.
Consent Logging
To demonstrate compliance with privacy regulations, we maintain a secure audit log of your consent choices. This log captures:
- Your IP Address (anonymized where possible).
- The specific consent preferences selected (e.g., Analytics: True, Marketing: False).
- The date and time of the consent action.
- A unique, random session identifier.
5. Sharing of Information
We do not sell your data. We may share your information with:
- Our drivers and dispatch team to fulfill your service request.
- Third-party payment processors (for secure credit card transactions).
- Law enforcement or government agencies if required by law.
6. Storage and Security
We take reasonable steps to keep your personal information safe from loss, unauthorized activity, or other misuse. We store data in secure, encrypted cloud databases and enforce strict access controls.
7. Your Rights
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@drivon.co.nz.
8. Email Communication & Anti-Spam Compliance
Drivon Limited is committed to complying with the Unsolicited Electronic Messages Act 2007.
Message Archiving
For legal compliance, dispute resolution, and quality assurance, we capture and archive a complete record of all electronic messages (emails) sent to and received by our systems. This data includes message content, headers, IP addresses, and timestamps. This information is stored securely in accordance with our Storage and Security policy.
Unsubscribe & Opt-Out
By providing your email address, you consent to receive transactional communications regarding your specific enquiries or jobs. If you receive marketing communications from us, you may unsubscribe at any time by:
- Clicking the "Unsubscribe" link at the bottom of the email (if available).
- Contacting our Privacy Officer at info@drivon.co.nz with "Unsubscribe" in the subject line.
We will ensure you are removed from future marketing distributions within 5 working days of your request.