Privacy Policy
Drivon Limited respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.
1. Who we are
Drivon Limited provides vehicle recovery, towing, transport, and related services in New Zealand.
2. What information we collect
We may collect personal information such as:
your name
phone number
email address
physical address
vehicle details, including registration, make and model
pick-up and delivery locations
details relating to your enquiry, booking, or service request
payment and billing information
records of communications with us, including emails and messages
website and device information, such as IP address, browser type, and website usage data collected through cookies or analytics tools
3. How we collect it
We collect personal information from you when you:
contact us by phone, email, website form, or social media
request a quote or make a booking
use our website
make a payment
communicate with us about a job or enquiry
In some cases, we may also receive information from insurers, roadside assistance providers, agents, or other parties involved in arranging transport or recovery services.
4. Why we collect your information
We collect and use your personal information to:
provide quotes and arrange services
carry out towing, recovery, storage, and transport work
communicate with you about your booking or job status
issue invoices and process payments
maintain business records
improve our website and services
comply with legal and regulatory obligations
5. What happens if you do not provide information
You do not have to provide personal information to us. However, if you do not provide information we need, we may be unable to give you a quote, confirm a booking, or carry out the requested service.
6. Sharing your information
We do not sell your personal information.
We may share your information with:
our staff, drivers, and dispatch personnel
payment processors and invoicing providers
insurers, roadside assistance providers, and service partners involved in your job
IT, hosting, accounting, and software providers
government agencies, regulators, or law enforcement where required by law
7. Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. These steps may include access controls, secure systems, and the use of reputable third-party service providers.
8. Overseas storage and service providers
We may use trusted third-party service providers to help run our business, including Microsoft 365 for email, document storage, and business communications, and Xero for invoicing and accounting.
As a result, your personal information may be stored or processed on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure that those providers protect your information in a way that is consistent with New Zealand privacy law.
9. Retention
We keep personal information only for as long as needed for the purposes for which it was collected, and as required for legal, accounting, insurance, and dispute resolution purposes.
10. Cookies and website analytics
Our website may use cookies and similar technologies to help the site function properly, understand website traffic, and improve user experience.
These may include:
essential cookies for site functionality
analytics cookies to help us understand website use
marketing cookies where applicable
You can usually manage cookies through your browser settings. If our website uses a cookie banner, you can also use that to manage your preferences.
11. Email and marketing communications
If you contact us or request a service, we may send you service-related communications about your enquiry, booking, or job.
If we send marketing emails, you can opt out at any time by following the unsubscribe instructions in the email or by contacting us directly.
We aim to comply with the Unsolicited Electronic Messages Act 2007.
12. Access and correction
You have the right to request access to the personal information we hold about you and to request correction if you believe it is incorrect.
To do this, please contact us using the details below.
13. Complaints
If you have a privacy concern or complaint, please contact us first and we will try to resolve it.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
14. Contact us
Drivon Limited
Email: info@drivon.co.nz
Phone: 0800 372 866
