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Drivon

Common Enquiries

Common questions about our services and process.

General Enquiries

Are you available 24/7?222

Yes, our dispatch team and drivers operate 24 hours a day, 7 days a week across the North Island.

How quickly can you arrive?

Response times vary by location, but we typically aim to have a truck on-site within 30-60 minutes in major hubs.

What should I do immediately if I break down on a motorway?

Safety is your priority. Move to the shoulder if possible and turn on your hazard lights. For immediate assistance, visit our Breakdown Assistance page or call us on 0800 374 866.

Can you safely transport lowered or vintage cars?

Yes. We use specialized slide-deck trucks with zero-degree approach angles. Learn more about our Prestige Transport services.

Can you move a non-running vehicle I bought on TradeMe?

Yes, we specialize in non-runner logistics. See our Long-Haul Transport options for inter-city moves.

Insurance & Claims

Do you work with my insurance provider?

We work with all major New Zealand insurance companies. In many cases, we can bill them directly.

Do I call Drivon or my insurance company first?

It depends on your policy. If you have specific Roadside Assistance coverage, call them first. For accidents or general policies, check our guide on Insurance vs Direct Towing.

Pricing & Payments

What forms of payment do you accept?

We accept Eftpos, Credit Cards, and bank transfers. All payments must be settled at the time of delivery unless an account is held.

Ready to Move?

Contact our 24/7 dispatch team for immediate assistance.

Call 0800 374 866