Frequently Asked Questions

We provide comprehensive coverage across the entire North Island of New Zealand. Our primary depots are in Auckland, Hamilton, and Tauranga, which allows us to offer rapid response times in these key metropolitan areas and their surrounding regions, including the Waikato and Bay of Plenty.

Yes, absolutely. Our dispatch centre and recovery services are available 24 hours a day, 7 days a week, 365 days a year, including all public holidays. We are always ready to respond to an emergency breakdown or accident.

Yes, all vehicles we transport are covered under our Limited Carrier's Risk insurance, pursuant to the Contract and Commercial Law Act 2017. This covers your vehicle up to a value of $2,000. For high-value, classic, or prestige cars, we can arrange additional, comprehensive insurance coverage upon request to ensure your asset is fully protected.

Your safety is the first priority. Ensure everyone is safe and contact emergency services (111) if there are injuries. If the scene is safe, call us at 0800 374 866. You have the right to choose your tow provider, so you can tell police or your insurer you want Drivon. We are approved by all major insurance companies and can manage the recovery process for you, including liaising with your insurer to simplify the claim.

Our goal is to reach you as quickly as possible. Our digital dispatch system immediately assigns the nearest available truck to your location to minimize your wait time. While response times vary based on your location and traffic conditions, we always prioritize urgent breakdown situations to get you to safety faster.

The fastest and easiest way is to use our online quoting tool on the homepage. It provides an instant, no-obligation price based on your vehicle type and the pickup and drop-off locations. For more complex jobs, you can call us on 0800 374 866 for a custom quote.

Absolutely. A large portion of our work involves transporting non-running or accident-damaged vehicles. Our fleet includes slide deck trucks and recovery units equipped with powerful winches specifically designed to safely load and transport vehicles that cannot be driven.

Yes, we specialize in prestige, classic, and sports car transport. Our modern slide deck trucks have an ultra-low approach angle, which is essential for safely loading lowered and high-value vehicles without any risk of damage to bumpers or the undercarriage. We treat every prestige vehicle with the white-glove care it deserves.

We accept all major credit cards (Visa, MasterCard), EFTPOS, and online bank transfers. For bookings made through our online quote system, you can pay securely at the time of booking. For roadside assistance, our drivers have mobile EFTPOS terminals.

Yes, in most cases involving accident recovery or breakdown assistance covered by your policy, we can. We have established relationships with all major New Zealand insurance providers. If you provide us with a valid claim number, we can often handle the billing directly with them, saving you the hassle.